Local Officials: Stronger, Together Podcast
The Texas Municipal League Intergovernmental Risk Pool proudly introduces the Local Officials: Stronger, Together Podcast Series. The Pool is producing this regular podcast series, which has been dubbed STP, to help local officials (and managers and staff) understand key operational and legal concepts, and the services the Pool provides. After arming members with that information, each 15-minute episode will give easy action items to help keep your citizens, employees, volunteers, and property safe, all while saving public dollars. City council members can earn up to 19 Texas Municipal League Institute CEUs for listening to the podcasts. To receive CEUs for a particular episode, an elected official must provide a description of the episode, which must be educational in nature, pertain to municipal leadership, and should enhance your service as an elected official, for TML approval. Attorneys who listen to podcasts may be eligible for up to three hours of self-study CLE credit. Please refer to the State Bar CLE compliance rules for more information.
Local Officials: Stronger, Together Podcast
Episode 39: Creating the Best Customer Experience: Be Quick, Be Clear, Be Kind!
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Scott Houston
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Season 1
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Episode 39
In this episode, Scott interviews renowned customer experience expert Jay Baer, who shares his powerful "Be Quick, Be Clear, Be Kind" customer experience framework.
Jay explains why speed matters in service, how clarity builds trust, and why kindness fosters stronger community relationships. He offers practical strategies for local officials and employees (or really anyone who interacts with customers), showing how responsiveness and empathy can enhance citizen engagement.
This is really great stuff. Tune in to learn how small changes can make a big impact!
Further Information
- www.jaybaer.com
- www.jaybaer.com/newsletter
- AGRiP Pooling Academy: Building a Better Customer Experience (Pooling Academy Registrants Only)
